done999 FAQ — Quick Answers to Common Questions

On the Login page, tap "Forgot your password?" and enter the mobile number or email you used when registering. done999 will send a one-time reset code to that contact. Enter the code, choose a new password and you are back in. If you no longer have access to your registered contact, reach out to support via live chat for identity verification.

No. Each person is permitted one account on done999. Duplicate accounts may be closed and any associated balance forfeited. If you have accidentally created more than one account, contact support immediately to have the duplicates removed while keeping your primary account intact.

Go to your account settings and find the Security section. Toggle on two-factor authentication and verify your Pakistani mobile number. From that point, every login from a new device will require a one-time SMS code in addition to your password. This is strongly recommended given your account holds real PKR balance.

Log in and go to your account profile settings. You can update your contact details there. For security, done999 will send a verification code to your current contact before confirming any change. If you no longer have access to the old number or email, contact support via live chat to complete the update after identity verification.

The minimum deposit on done999 varies by payment method but is designed to be accessible for Pakistani players at most budget levels. Check the Deposit page for the current minimum for each channel — JazzCash and Easypaisa typically have the lowest entry point.

JazzCash, Easypaisa and Raast deposits are typically credited within a few minutes. Bank transfers may take longer depending on your bank's processing time. If a deposit has not appeared after 30 minutes, check your transaction history and contact support with your payment reference number.

done999 does not charge platform-side deposit fees. However, your bank, JazzCash account or Easypaisa wallet may apply their own transaction charges. Check with your payment provider if you are unsure about fees on their end.

Most withdrawals via JazzCash, Easypaisa and Raast are processed within a few hours of approval. Bank transfers may take 1–3 business days depending on your bank. If your withdrawal is taking longer than expected, contact support with your withdrawal reference for an update.

Common reasons include incomplete account verification, an active bonus with remaining wagering requirements, or a mismatch between the withdrawal method and the one used for your last deposit. Check your account notifications for any pending steps, or contact support via live chat for a clear explanation.

Minimum and maximum withdrawal limits vary by payment method. The withdrawal section of your account displays the current limits for each option at the time of your request. If you need to withdraw a large amount above the standard daily limit, contact support to discuss arrangements.

A wagering requirement means you need to bet the bonus amount (or deposit plus bonus) a set number of times before the resulting winnings can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in qualifying bets before withdrawal is unlocked. Each promotion's terms page shows the exact multiplier and which games count towards it.

Bonuses are usually credited automatically when a qualifying deposit is made. If yours did not appear, check that your deposit met the minimum amount stated in the offer, that you opted in before depositing (if required), and that you are not already using another active bonus. If everything looks correct, contact support with your deposit confirmation and they will investigate.

Yes — you can forfeit an active bonus from your account's bonus section. Be aware that forfeiting a bonus will also remove any winnings generated from bonus funds that have not yet met the wagering requirement. Your deposited real-money balance is unaffected. Contact support if you are unsure before forfeiting.

With in-play betting, you can place bets on a match that is already in progress. Odds update in real time as the game develops — after a wicket falls, between overs or following a boundary. Navigate to the Betting section during any live fixture to see the available markets. In-play odds move quickly, so act promptly once you decide.

Your return is your stake multiplied by the decimal odds at the time your bet was placed. For example, a PKR 500 bet at odds of 2.10 returns PKR 1,050 if successful — your PKR 500 stake plus PKR 550 in winnings. Odds on done999 are displayed in decimal format for clarity.

If a match is abandoned without a result being reached, done999 typically voids affected bets and refunds stakes to your account balance. In cases where an official result has been declared (such as a D/L method outcome), bets are settled on that result. Specific settlement rules are listed in the Terms and Conditions for each market type.

Fish games are arcade-style shooting games where you use a cannon to catch fish swimming across the screen. Different fish have different point values. You spend credits to fire shots, and the fish you catch convert to winnings credited to your account. You can adjust your cannon's power — higher power costs more per shot but catches bigger fish more reliably. Visit Fish Games to browse available rooms.

All slot and fish game outcomes on done999 are determined by certified random number generators (RNG). This means every spin and every fish movement is independent of previous results and cannot be predicted or manipulated. The RNG used by done999's game providers is audited by independent testing organisations.

Many slot titles on done999 offer a demo or free-play mode that lets you spin using virtual credits with no real PKR at stake. This is a good way to get familiar with a game's mechanics and bonus features before committing real money. Look for the "Demo" or "Try for Free" option on the game tile in the Slots section.

The done999 website is fully optimised for mobile Safari on iPhone and works smoothly as a browser-based experience. You can add done999.vu to your iPhone home screen via Safari's Share menu for quick access that feels similar to a native app. Check the Download page for the latest information on iOS availability.

Data usage depends on the games you play. Slots and fish games use moderate data — similar to streaming standard-quality video. Live cricket betting markets update frequently, which also uses data. If you are on a limited data plan, consider connecting to Wi-Fi when possible. The app is optimised for Pakistani mobile networks, including 4G on Jazz, Zong, Telenor and Ufone.

Self-exclusion lets you voluntarily block access to your done999 account for a chosen period — anywhere from a few weeks to a permanent closure. To apply, go to the Responsible Gaming page or contact support via live chat. During a self-exclusion period, your account is locked and marketing communications are stopped. This is a firm commitment — done999 takes self-exclusion requests seriously.

done999 is strictly for adults aged 18 and above. You must confirm your age during registration. done999 does not allow underage play and may request age verification documents at any point. If you know of anyone under 18 attempting to access the platform, please report it to support immediately.

Some signs to watch for: chasing losses by depositing more than planned, spending more time gaming than intended, borrowing money to fund play, or feeling anxious when not gaming. If any of these sound familiar, consider setting tighter PKR deposit and time limits in your account settings, or use the self-exclusion option on the Responsible Gaming page. Entertainment should stay within a budget and time you are genuinely comfortable with.